Agency growth can take many forms – and is a constant quest. As businesses of all kinds seek new ways to build revenue and their next chapters, deviating from their core tenets or core strengths can hamper progress. Stretching is great indeed, but not when it means not being honest with skills.
Circus Maximus founder and creative director Ryan Kutscher has a simple mantra that speaks to exactly that: "Do what you say you will do."
Kutscher's mind is about integrity and humility in an industry where bragging is traditionally seen as a core skill. But not today. Being honest is one of the greatest services an agency can offer its clients.
"Customers have so many needs," said Kutscher. "You might want to promise you can do things you can't. But that's a trap."
It is also up to brands to understand their agencies.
"If you see work with us that you like, give us a call," said Kutscher, noting that his mantra also applies to customers. "If you see work from other agencies that you enjoy, but you want us to do that, it probably doesn't fit."